Terms & Conditions

Crowned by God
E-mail: hello@ankehans.com
Website: https://www.ankehans.com

Article 1 – Definitions

Crowned by God: Crowned by God, established in Weert, registered with the Chamber of Commerce under number 78040337.
Customer: any natural or legal person who has entered into an agreement with Crowned by God.
Parties: Crowned by God and the Customer jointly.
Consumer: a Customer who also is a natural person acting out of private purposes.

Article 2 – Applicability

These terms and conditions apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Crowned by God.
Crowned by God and the Customer can only deviate from these terms and conditions if expressly agreed upon in writing.
Crowned by God and the Customer expressly exclude the applicability of the terms and conditions of the Customer or third parties.

Article 3 – Prices

Crowned by God states all prices in euros, include VAT, and exclude additional costs such as administrative or shipping fees, unless otherwise agreed upon in writing.
Crowned by God reserves the right to amend prices of services and products on its website and in other expressions at any time.
Crowned by God and Customer may agree upon a total estimated price for services by Crowned by God, unless otherwise agreed upon in writing.
Crowned by God is entitled to deviate from the estimated price by up to 10%.
If the estimated price is expected to be exceeded by more than 10%, Crowned by God shall inform the Customer in a timely manner about the reason(s) due to which a higher price is justified.
In such a case, the Customer is entitled to cancel the portion of the service that makes the service exceed the estimated price.
Crowned by God will communicate price adjustments to the Customer prior to taking effect.
A Consumer may terminate the agreement with Crowned by God in the event of a price increase when the Customer does not agree with it.

Article 4 – Payments and Payment Terms

The Customer pays for webshop products immediately unless otherwise agreed.
Crowned by God may require a deposit of up to 50% of the agreed amount for services upon conclusion of the agreement.
The Client must pay invoices to Crowned by God within one (1) month of the invoice date, unless otherwise agreed or a different payment term is stated on the invoice.
All payment terms are strict deadlines. This means that if the Customer has failed to pay by the due date, he or she is automatically in default and in breach, without Crowned by God having to send the Customer a reminder or notice of default.
Crowned by God may condition performance upon payment or require security for the total amount of the services or products.

Article 5 – Right of Reclamation

If the Customer is in default, Crowned by God may invoke its right of reclamation regarding the unpaid products delivered to the Customer.
Crowned by God exercises its right of reclamation by means of a written or electronic notice to the Customer.
Once the Customer has been informed of the invoked right of reclamation, the Customer must immediately return the products in question to Crowned by God, unless otherwise agreed in writing.
The Customer shall pay the costs for retrieving or returning the products as referred to in paragraph 3.

Article 6 – Right of Withdrawal

For returns & exchanges of art prints purchased via the web store of https://www.ankehans.com and of commissioned or custom made artworks, see Article 3 of Return & Shipping Policy.
A consumer may cancel an (online) purchase at Crowned by God within 7 days after purchase without giving any reason. This right of withdrawal only applies if:

it is not a product, service or creation that has been tailor-made or adapted specifically for the consumer
the product, service or creation has not been used
the product or service does not concern accommodation, travel, restaurant business, transport, catering order, or a form of leisure activity
the consumer has not waived their right of withdrawal
it does not concern a service that is fully performed with the consumer’s consent within the cooling-off period and for which the consumer has expressly declared that they waive the right of withdrawal

The 7-day cooling-off period in Paragraph 1 begins:
* on the day after the consumer has received the last product or part of a single order;
* as soon as the consumer has concluded an agreement for the delivery of a service;
* as soon as the consumer has confirmed that they will purchase digital content online.
3. The consumer can exercise their cooling-off period by sending an email with that subject to hello@ankehans.com.
4. The consumer must return the product to Crowned by God within 14 days of sending the email as referred to in paragraph 3.
5. If the consumer does not return the product within 14 days of notifying their right of withdrawal, their right of withdrawal lapses.

Article 7 – Reimbursement of Delivery Costs

If the consumer has canceled their purchase and returned the entire order to Crowned by God in a timely manner, Crowned by God will refund any shipping costs paid by the consumer within 14 days of receiving the fully returned order.
Delivery costs are only covered by Crowned by God if the entire order is returned.

Article 8 – Return Costs

If the consumer exercises his right of withdrawal and returns the entire order on time, the consumer will pay the costs for this.

Article 9 – Right of Retention

Crowned by God may exercise its right of retention and, in that case, retain the Customer’s products until the Customer has paid all outstanding invoices to Crowned by God, unless the Customer has provided sufficient security for those costs.
The right of retention also applies under previous agreements that require the Customer to pay Crowned by God.
Crowned by God is not liable for any damages incurred by the Customer as a result of exercising its right of retention.

Article 10 – Retention of Title

Crowned by God retains ownership of all delivered products until the Customer has paid all outstanding invoices from Crowned by God relating to an underlying agreement, including claims arising from non-performance.
Until the time specified in paragraph 1, Crowned by God may exercise its retention of title and repossess the goods.
Before ownership has passed to the Customer, the Customer may not pledge, sell, alienate or otherwise encumber the products.
If Crowned by God exercises its retention of title, the agreement will be terminated and Crowned by God may claim damages, lost profits and interest from the Customer.

Article 11 – Delivery

Delivery will take place while supplies last.
2. Delivery will take place at Crowned by God, unless otherwise agreed.
3. Delivery of products ordered online will take place at the address specified by the Customer.
4. If the Customer fails to pay the agreed amounts or fails to pay them on time, Crowned by God may suspend its obligations until the Customer pays.
5. Late payment constitutes default by the creditor, meaning the Customer cannot object to Crowned by God for late delivery.

Article 12 – Delivery Time

Crowned by God’s delivery times are indicative. If delivery is delayed, the Customer cannot derive any rights from this, unless otherwise agreed in writing.
2. The delivery time commences when the Customer has fully completed the ordering process and has received confirmation from Crowned by God.
3. The Customer will not receive any compensation and may not cancel the agreement if Crowned by God delivers later than agreed. The Customer may, however, cancel the agreement if this has been agreed in writing or if Crowned by God cannot deliver within 14 days, after receiving a written reminder to do so, or if the Customer and Crowned by God have agreed otherwise.

Article 13 – Actual Delivery

The Customer must ensure that the actual delivery of his ordered products can take place on time.

Article 14 – Transport Costs

The Customer shall pay the costs of transport, unless the Customer and Crowned by God have agreed otherwise in writing.

Article 15 – Packaging and Shipping

If the packaging of a delivered product is opened or damaged, the Customer must have the carrier make a note of this before accepting the product. If the Customer fails to do so, they cannot hold Crowned by God liable for any damage.
2. If the Customer arranges the transport of a product themselves, they must report any visible damage to the product or packaging to Crowned by God prior to transport. If the Customer fails to do so, they cannot hold Crowned by God liable for any damage.

Article 16 – Insurance
The Customer must adequately insure and maintain insurance against, among other things, fire, explosion, and water damage, and theft for the following items:
* delivered items necessary for the performance of the underlying agreement;
* Crowned by God items that are present at the Customer’s premises;
* items delivered under retention of title
The Customer shall make the policy of these insurances available for inspection upon Crowned by God’s first request.

Article 17 – Storage

If the Customer orders products later than the agreed delivery date, the Customer bears the entire risk of any loss of quality.
2. Any additional costs resulting from early or late delivery of products are the Customer’s responsibility.

Article 18 – Cancellation of Assignment

The Customer is free to terminate the assignment with Crowned by God at any time.
2. If the Client cancels the assignment, the Customer is obligated to pay the fees due and expenses incurred by Crowned by God.

Article 19 – Complaints Obligation

The Customer is obligated to immediately report any complaints regarding the work performed to Crowned by God in writing. The complaint must contain as detailed a description of the deficiency as possible, so that Crowned by God can respond adequately.
2. In any case, a complaint cannot result in Crowned by God being required to perform work other than that agreed upon.

Article 20 – Warranty

If the Customer and Crowned by God have entered into a service agreement, this agreement only contains a best efforts obligation for Crowned by God, and therefore not an obligation to achieve results.
2. The product warranty applies only to defects caused by defective manufacturing or construction, or defective materials.
3. The warranty does not apply:
– in the case of normal wear and tear
– for damage caused by accidents
– for damage caused by modifications to the product
– for damage caused by negligence or improper use by the Client
– when the cause of the defect cannot be clearly determined
4. The risk of loss, damage, or theft of the products supplied by Crowned by God passes to the Customer as soon as they are legally or physically delivered, or at least come into the possession of the Customer or a third party who receives the product on behalf of the Customer.

Article 21 – Performance of the Agreement

Crowned by God will perform the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. Crowned by God may subcontract the agreed services, in whole or in part, to others.
3. The agreement will be performed in consultation and after written approval and payment of any advance payment by the Customer.
4. The Customer must ensure that Crowned by God can commence performance of the agreement on time.
5. If the Client fails to ensure that Crowned by God can commence performance on time, any resulting additional costs will be borne by the Customer.

Article 22 – Customer Information

The Customer shall provide Crowned by God with all information, data, and documents relevant to the correct performance of the agreement, in a timely manner and in the desired form and manner
The Customer guarantees the accuracy and completeness of the information, data, and documents provided, even if these originate from third parties, unless the nature of the agreement dictates otherwise.
When and to the extent the Customer requests this, Crowned by God shall return the relevant documents.
If the Customer fails to provide the information, data, or documents reasonably requested by Crowned by God, or fails to do so in a timely manner or properly, and the performance of the agreement is delayed as a result, the resulting additional costs and additional hours will be borne by the Customer.

Article 23 – Duration of Service Agreement

The agreement between Crowned by God and the Customer for a service is entered into for a period of one (1) year, unless the nature of the agreement dictates otherwise or otherwise agreed in writing.
2. After the term in paragraph 1 expires, the agreement will be tacitly converted into an agreement for an indefinite period, unless the Customer or Crowned by God terminates the agreement with a notice period of one month. If the Customer is a consumer, a notice period of one month applies.

Article 24 – Termination

The Customer may not cancel a fixed-term service agreement earlier than after one (1) year.
2. After the minimum term of one (1) year, the Customer may cancel the agreement referred to in paragraph 1 with a notice period of [date missing].
3. After the minimum term of one year (1), a Consumer may cancel the agreement referred to in paragraph 1 with a notice period of one month.
4. If the service agreement has been entered into for less than one year, the agreement cannot be canceled prematurely.

Article 25 – Intellectual Property

Crowned by God retains all intellectual property rights to all designs, drawings, writings, data carriers or other information, quotes, images, sketches, models, and mock-ups, unless otherwise agreed.
2. The Client may not show, make available, or otherwise use the intellectual property rights referred to in paragraph 1 to others without the prior written consent of Crowned by God.

Article 26 – Confidentiality

The Client shall keep confidential all information, in whatever form, received from Crowned by God.
2. The same applies to all other information concerning Crowned by God that the Client knows or could reasonably suspect to be secret or confidential, or that the Client could expect its dissemination to be harmful to Crowned by God.
3. The Client shall take all necessary measures to ensure that the information referred to in paragraphs 1 and 2 is kept confidential.
4. The confidentiality obligation described in this article does not apply to information:
* that was already public before the Client learned of it or that later became public without this being the result of a breach of the Client’s confidentiality obligation;
* that is disclosed by the Client pursuant to a legal obligation.
5. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after its expiration.

Article 27 – Penalty Clause

If the Customer violates the article on confidentiality or intellectual property, they must pay Crowned by God an immediately due fine for each violation.
2. If the Customer is a consumer, the fine in paragraph 1 is €1,000.
3. If the Customer is not a consumer, the fine in paragraph 1 is €5,000.
4. In addition, the Customer must pay 5% of the applicable amount in paragraphs 2 or 3 for each day that the violation continues.
5. The Customer must pay the fine in paragraph 1 without the need for notice of default or legal proceedings. Furthermore, no damages are required.
6. In addition to the fine in paragraph 1, Crowned by God may also claim damages from the Customer.

Article 28 – Indemnity

The Customer indemnifies Crowned by God against all claims from others relating to the products and/or services supplied by Crowned by God.

Article 29 – Complaints

The Customer must inspect a product or service delivered by Crowned by God as soon as possible for any deficiencies.
2. If a delivered product or service does not meet the Customer’s reasonable expectations, the Customer must notify Crowned by God of this within one (1) month of discovering the deficiency.
A Consumer must notify Crowned by God of this within two months of discovering the deficiency.
4. The Customer must provide as detailed a description as possible of the deficiency so that Crowned by God can respond appropriately.
5. The Customer must demonstrate that the complaint relates to an agreement between the Customer and Crowned by God.
6. If a complaint concerns ongoing work, the Customer cannot demand that Crowned by God perform any work other than that agreed upon.

Article 30 – Notice of Default

The Customer must notify Crowned by God in writing of any notice of default.
2. The Customer is responsible for ensuring that their notice of default reaches Crowned by God on time.

Article 31 – Customer Liability

When Crowned by God enters into an agreement with multiple Customers, each of them is jointly and severally liable for fulfilling the agreements in that agreement.

Article 32 – Liability of Crowned by God

Crowned by God is only liable for damages suffered by the Client if those damages are caused intentionally or through deliberate recklessness.
2. If Crowned by God is liable for damages, this applies only to direct damages related to the performance of an underlying agreement.
3. Crowned by God is not liable for indirect damages, such as consequential damages, lost profits, or damages to third parties.
4. If Crowned by God is liable, this liability is limited to the amount paid out by a current (professional) liability insurance policy. If no insurance is in place or no damages are paid, liability is limited to the (part of the) invoice amount to which the liability relates.
5. All images, photos, colors, drawings, and descriptions on the website or in a catalog are for illustrative purposes only and cannot lead to any compensation, termination, or suspension.

Article 33 – Limitation Period

Any right of the Customer to compensation from Crowned by God expires 12 months after the event from which the liability directly or indirectly arises. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.

Article 34 – Termination

The Customer may terminate the agreement if Crowned by God is culpably in breach of its obligations, unless this breach does not justify termination due to its exceptional nature or minor significance.
If Crowned by God is still able to fulfill its obligations, termination may only take place after Crowned by God is in default.
3. Crowned by God may terminate the agreement with the Customer if the Customer fails to fulfill its obligations under the agreement in full or on time, or if Crowned by God becomes aware of circumstances that give it good reason to assume that the Customer will not fulfill its obligations.

Article 35 – Force Majeure

In addition to Article 6:75 of the Dutch Civil Code, a failure by Crowned by God to perform its obligations cannot be attributed to Crowned by God by the Customer in the event of force majeure.
2. The force majeure situation referred to in paragraph 1 also includes:
– an emergency such as a civil war or natural disaster
– default or force majeure by suppliers, delivery personnel, or others
– power, electricity, internet, computer, or telecom disruptions
– computer viruses
– strikes
– government measures
– transport problems
– adverse weather conditions
– work interruptions
3. If a force majeure situation occurs that prevents Crowned by God from fulfilling one or more obligations to the Customer, those obligations will be suspended until Crowned by God can fulfill them.
4. From the moment a force majeure situation has lasted for at least 30 calendar days, both the Customer and Crowned by God may cancel the agreement in whole or in part in writing.
5. Crowned by God is not obliged to pay any compensation to the Customer in the event of force majeure, even if Crowned by God benefits from this.

Article 36 – Amendment of Agreement

If it is necessary to amend a concluded agreement for its implementation, the Customer and Crowned by God may amend the agreement.

Article 37 – Amendment of Terms

Crowned by God may amend these terms and conditions.
2. Crowned by God may always implement minor changes.
3. Crowned by God will discuss significant changes with the Customer in advance as much as possible.
4. A consumer may terminate the underlying agreement in the event of a significant change to the terms and conditions.

Article 38 – Transfer of Rights

The Customer may not transfer any rights under an agreement with Crowned by God to others without the written consent of Crowned by God.

Article 39 – Consequences of Nullity or Voidability

If one or more provisions of these terms and conditions are found to be null and void or voidable, this will not affect the remaining provisions of these terms and conditions.
A provision that is null and void or voidable will be replaced by a provision that comes closest to what Crowned by God intended when drafting the terms and conditions.

Article 40 – Governing Law

These terms and conditions are governed by Dutch law.
2. The court in the district where Crowned by God has its registered office has exclusive jurisdiction to hear any disputes between the Customer and Crowned by God, unless the law provides otherwise.

Terms & Conditions · Last updated March 2026